No Refunds, Exchange only.
You can return most new, unopened and unused items within 7 days of delivery for an exchange, (unfortunately, shipping charges are not refundable).
Items must be returned in new, unopened and unused condition and contain all original materials included with the shipment.
If the returned item is accepted after inspection by Primus Wellness, you will receive an exchange of the same product or a product of the same value.
If the return is a result of our error, inform us immediately either via email or call us. We will ship the correct item (s) at no additional cost or shipping fee.
How to return an item : To return an item, you need to email us at [email protected] or call us at 03-2857 4024
Office Hours :
PRIMUS WELLNESS LIFE RESOURCES
No 3, 2nd Floor
Jalan Yap Ah Shak
50300 Kuala Lumpur
Tel : 03-2857 4024
Operating Hours : 9am – 5pm, Monday – Friday
Non-Returnable Item
Items that are opened, in used condition, or beyond 7 days of delivery may not be returned or exchanged.
We apologize for any inconvenience this may cause.
Damaged Shipment
If the carton arrived damaged, please contact us
Tel : 03-2857 4024
Operating Hours : 9am – 5pm, Monday – Friday
Or email us at [email protected] / [email protected]
If a damaged item is returned, we will ship an undamaged item at no additional cost of shipping fee.
Exchange Policy :
After Primus Wellness receives your item, it will be inspected. If the item is returned in new, unopened, and unused condition within 7 days of delivery, we will exchange the product.